Back to Home

PAIA Manual

Promotion of Access to Information Act, 2000 (Act No. 2 of 2000)

Last Updated: January 2026

1. Introduction

This manual provides information about Vortin Digital and how to request access to records held by us in terms of the Promotion of Access to Information Act, 2000 (PAIA).

2. Business Details

3. Information Officer

The Information Officer is responsible for:

• Receiving and processing PAIA requests
• Ensuring compliance with PAIA
• Liaising with the Information Regulator
• Maintaining records of requests

Contact Details:

Christiaan Blom
Email: christiaanblom115@gmail.com

4. How to Request Access to Records

4.1 Who Can Request?

Any person (natural or juristic) may request access to records held by Vortin Digital, subject to the provisions of PAIA.

4.2 Request Procedure

To request access to records, you must:

1. Submit a written request to the Information Officer
2. Provide sufficient information to identify the records requested
3. Specify the form of access required (e.g., copy, inspection, electronic)
4. Include proof of identity (if requesting personal information)
5. Pay the prescribed fees (if applicable)

4.3 Request Form

You may submit your request:

• By Email: christiaanblom115@gmail.com
• In Writing: Contact Information Officer for postal address

Your request should include:

• Your full name and contact details
• Description of the records requested
• Form of access required
• Proof of identity (if applicable)

5. Fees

Fees for access to records are prescribed by the Information Regulator. The following fees may apply:

Service	Fee (ZAR)
Request fee (non-refundable)	R35.00
Photocopy (per A4 page)	R1.10
Printed copy (per A4 page)	R0.75
Copy on CD/DVD	R70.00
Search and preparation (per hour)	R30.00
Postage (if applicable)	Actual cost

Note: Fees are subject to change as prescribed by the Information Regulator. We will inform you of the exact fees before processing your request.

Deposit: If the estimated fees exceed R50.00, we may require a deposit of one-third of the estimated fees before processing your request.

6. Response Time

We will respond to your request within 30 days of receipt, as required by PAIA. If the request is complex or involves a large volume of records, we may extend this period by an additional 30 days, and we will notify you of the extension.

7. Grounds for Refusal

We may refuse access to records in the following circumstances (as provided for in PAIA):

• Mandatory protection of privacy of a third party
• Mandatory protection of commercial information of a third party
• Mandatory protection of confidential information of a third party
• Mandatory protection of safety of individuals and property
• Mandatory protection of records privileged from production in legal proceedings
• Commercial information of the business
• Confidential information of the business
• Research information of the business or a third party

If we refuse access, we will provide reasons for the refusal and inform you of your right to appeal.

8. Categories of Records Held

Vortin Digital holds the following categories of records:

8.1 Client Records

• Client contact information (name, email, phone)
• Project proposals and quotations
• Service agreements and contracts
• Project documentation and specifications
• Communication records (emails, messages)
• Payment records and invoices

8.2 Business Records

• Business registration documents (if applicable)
• Financial records and accounting documents
• Tax records
• Insurance documents
• Business policies and procedures

8.3 Website and Technical Records

• Website analytics data (with consent)
• Server logs and technical records
• Backup files and archives
• Domain registration records

8.4 Personnel Records

• Employee/contractor information (if applicable)
• Employment contracts
• Performance records

9. Availability of This Manual

This manual is available:

• On our website: vortindigital.co.za/main-website/paia-manual.html
• Upon request from the Information Officer
• At our business premises (by appointment)

10. Appeals

If your request for access is refused, you have the right to:

1. Request internal review of the decision
2. Lodge an appeal with the Information Regulator:
   • Website: www.justice.gov.za/inforeg/
   • Email: inforeg@justice.gov.za
   • Phone: 012 406 4818
   • Address: 33 Hoofd Street, Forum III, 3rd Floor, Braampark, Braamfontein, 2017

11. Contact Information

12. Updates to This Manual

This manual will be updated as required by law or when business information changes. The "Last Updated" date at the top of this page indicates when the manual was last revised.

---

This PAIA Manual is published in compliance with the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) of South Africa.